Germancraft Cabinets

Reviews of Germancraft Cabinets

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  Jade Anderson Added November 07, 2018

  ★ ☆ ☆ ☆ ☆
  Absolutely without a doubt the worst customer service. Incompetent service, rude employees and constant mistakes. Worst of all the owner of this business, is an entitled pig of a man. Instead of assisting a regular customer, who has spent a lot of money for their services, belittled and spoke down to the people buying his products. The best part of it all, the entire phone call he spoke about himself and how amazing he was, what a joke. To quote him “I am a self made man, who has been in this industry for years. You wouldn’t know what it is like a successful business man unlike myself” you get the picture...
  The owner of this business should be ashamed of himself, he not only is a disgrace to the industry he is an entitled man who believe she is something he is not. he has no right to speak to people that way, no matter their self made success and competence as a business women.
  He and his company are disgusting, used multiple time and when it all got too hard they suddenly became liars and everything suddenflg turned to rude phone calls and degrading comments.
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  Leah Richards Added November 04, 2018

  ★ ★ ★ ★ ★
  Have used Germancraft twice both for our kitchen and then laundry and bathrooms. We live on the north side of Brisbane and they were always happy to come out and resolve any issues - we loved our new cabinets and benches everyone who came to our house was truly impressed with the quality of the work - thank you would recommend you to anyone who wants a quality kitchen finish .
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  Andrew Mills Added September 26, 2018

  ★ ★ ★ ★ ★
  It was a very positive experience from start to finish. Thank you to everyone at Germancraft, but especially to Natasha and Jake. Your design service and discussions, resulted in the perfect execution of the kitchen that we had always dreamed of. The showroom was a great place to start, providing outstanding customer service by everyone during the process of designing our kitchen. The delivery was on time, and any potential set backs that arose, were overcome immediately and scheduled to fit in with our busy lifestyle. Natasha delivered so many options during the design, and the selection was made easier by Germancraft's team providing same day communication on the many changes to our ideas. Nothing ever became a problem, as they had the solutions every time.
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  Christopher Bambury Added August 25, 2018

  ★ ★ ★ ★ ★
  Great experience, great product, great service! The team at Germancraft have been absolutely amazing. Natasha, part of the design team, was only too happy to help create solutions for our bathroom. Natasha listened to our needs and suggested products and finishes that we loved. We were always welcome to make time with Natasha to vist the extensive showroom. When it came to install, Craig and his team gave a great deal of attention to detail and professionalism. There was one small issue during install, but the Germancraft team sprung into action to remedy it immediately. I have been incredibly happy with the whole experience, from conception to completion. I can’t recommend Germancraft enough!
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  Danielle Dixon Added August 23, 2018

  ★ ☆ ☆ ☆ ☆
  This is the poor quality that we received with our new kitchen.
  I would NOT recommend this company to anyone. and have refused to rectify there bad work.
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  Brenda Gilbert Added March 26, 2018

  ★ ☆ ☆ ☆ ☆
  Germancraft built my new cabinets for my kitchen and I went in for a visit to make some initial changes to my cabinetry. The girl assigned to my kitchen made my changes to her drawing with a pink pen. Then, she asked me to sign the drawings and I said the changes should be made first. She said if I just signed them then they could get the ball rolling but I could still make any necessary changes to the plans. This was well and truly long before they needed to be ready and built. When I called to ask why the changes weren't made to the plans the girl not only had no recollection of any pink pen changes being made but added, "If you want to make any changes now, you'll have to go through your builder." That meant, I would have to pay (a lot) to make the changes. The kitchen looks great but is not functional. I'm not new to the building trade as I've constructed many homes (9) and have never had this problem before. I will now have to hire another kitchen company to amend their work. Would not recommend them!
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  A Farley Added October 17, 2017

  ★ ★ ★ ★ ★
  This was the second time using Germancraft. Their quality is top notch and service is great. The finished product always exceeds expectations, whether a small standard kitchen or a large custom office. They take responsibility for errors and fix them quickly, and have an eye for details we might miss on inspection. They mightn't be the cheapest but we will use them every time. They are 110% worth the money in saved time and stress.
  I only wish they offered a project management service so save us time finding and coordinating trades needed to prepare the room for their beautiful cabinets.

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